CCTV
In society today there are many reasons that businesses choose to utilise CCTV as part of their security infrastructure.
CCTV is now widely used in many environments to improve business processes and procedures rather than just for security:
- Health and Safety in production and manufacturing
- Employee security in dangerous environments
- Retail traffic monitoring
- Public Health and safety
- Employee behaviour and activity monitoring
- Remote site monitoring
CCTV Technology
The advances in technology in the last 2 years have significantly reduced the cost of CCTV solutions and are becoming a more integrated part of everyday business life.
Unicom provide clients with a remote installation service for a one off fee. This even applies if you have purchased your CCTV system elsewhere.
To be able to view your CCTV camera’s online from any internet connected PC or via your Smartphone can be much harder to implement and physically get working. This is why Unicom have launched NETSET-GO, whereby customers are able to purchase a remote installation service from our team of engineers.
Once you have connected the cameras/DVR via your router simply purchase the NETSET-GO remote installation service from our website and you will be sent an information form and contact details for our online engineers.
Please call the number provided to book a convenient time for you to allow our support team to configure your CCTV system using our secure remote connection software.
You must have access to the computer that your cameras are connected to and have the details from the installation form at the time and date of your chosen installation appointment.
Remote Installation and support!
We will remotely configure the CCTV system so that you can login and view your camera system from any internet connected PC using a secure user name and password.
Our engineers will call to begin the installation service at the chosen date and time you agreed.
We also provide ongoing support for your PC if you choose the NETSET-GO PLUS pack. You will be given the contact number for our expert team of IT professionals that are on hand during office hours for any issues regarding your PC. This includes:
- Unlimited access to our specialist team
- Immediate support wherever you are
- User Support, Advice & Training
- PC diagnosis & Repair
- Low monthly subscription
- Proactive management
Vehicle CCTV
Did you know you can have CCTV in your vehicle? Yes. It’s true! Give us a call and we’ll tell you more about it.
Installation Information
- Full network Set Up and configuration
- Remote Viewing using a web browser such as Internet Explorer
- View your CCTV from anywhere using a dedicated and easy to remember website address
- Safe access using a secure username and password
- Access pre recorded footage or view your cameras live
- Start or stop your system recording in real time
Our IT Engineers will access your home/business network by using safe and secure remote access software.
You are in complete control for the entire setup process and can revoke access at anytime during or after the installation.
Our team of IT engineers are specialists in IT networking and a wide range of IP enabled CCTV/DVR systems.
Engineers will require you to be at the PC the CCTV camera/DVR is connected with in order to begin the installation. You are also given the contact number of the engineer that will be providing the service for you in case you have any questions or concerns prior or during the installation service.
Once installation is complete you will be given a username, password and dedicated website address that you will use each time you want to view/access your CCTV system live and in real time from any broadband connected PC.
This service is essential if you need to monitor your cameras from outside the local network for example whilst on holiday, out of hours or you may have multiple office locations/depots.
It is only available if your CCTV/DVR system has internet/network capability. Please consult the user guide that came with your hardware to confirm it has this feature.
Available in two variations
Net-Set-Go
NETSET-GO Remote Installation and PC Support service uses a remote desktop connection to resolve issues for you and is only provided to PC’s that have access to the internet. You are also given our support hotline where users can obtain support over the phone.
Installation Details
Net-Set-Go +
NETSET-GO PLUS is charged a discounted up front fee for remote installation and additional monthly payments in advance, based on a 12 month contract.
Installation Details
We will require specific information from you before we can begin installation such as manufacturer/model number of your hardware and your broadband router login information (please contact your internet provider for Router login information if it is not known).
You will be sent an installation FAQ sheet after making payment.
All installations must be pre-booked with one of our engineers after purchase. Installation appointments are not guaranteed same day but we endeavour to provide all our customers appointments within 24 hours of payment.
The installation process takes on average between 30-45 minutes depending on the make/model of your router/CCTV system.
Remote Support and Installation – How it works
Our service employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.
- Unicom Corporate
The NETSET-GO Remote installation service is first authenticated to the technician (or rather, the technician’s web browser) with its 2048-bit premium RSA SSL certificate. This ensures that the technician’s connection is secure and they are required to enter their username/password. The technician is then logged in to the remote installation system with his credentials.
The install application is then authenticated to customers. An applet, downloaded and run by a customer is signed with a code signing certificate (based on a 1024-bit RSA key), and this information is displayed to customers by their web browser when about to run the software.
When a support session starts and a connection is established between customers and one of our technicians, the computers must agree on an encryption algorithm and a corresponding key to be used for the duration of the session.
Providing “Peace of Mind”
- Customers must permit a technician to use each remote function (Remote Control, Desktop View, File Transfer, System Information, and Reboot)
- Customers can choose to terminate the session at any time
- All traces of the Customer Applet disappear from the remote PC when the session is finished
The Technician Console
The image below is the online interface used by our technicians to conduct remote installation sessions. Technicians can initiate sessions or respond to online customer requests.
The Console provides remote technicians with:
- Desktop View and Remote Control, including Whiteboard
- Detailed Session History & Notes
- Chat Interface
- Detailed System Diagnostics
- Direct connection to the Customer via code or emailed link
Screenshot
Customer Applet view
With the customer’s permission, a small .exe file automatically downloads to the remote PC. It’s the interface through which technicians communicate with Customers and conduct remote installations and support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides customers with:
- Interactive Chat and detailed Session History
- Prompts to permit or deny technician access to all functions
- File Transfer to the technician
- Ability to stop Remote Control or disconnect at any time
Screenshot
